Refund policy

RETURNS

For any reason, you are not satisfied with your Qplash.com purchase, you may return the item(s) for a refund of the purchase price, minus the cost of the return shipping label fee. You may use any carrier of your choice, however, we recommend that you use trackable service and insure the package. We are not responsible for lost or missing packages.

To initiate a return, email us at Info@Qplash.com within 45 days of receiving your item. Follow the instructions on the screen. Make sure your return purchase is in its original condition, without physical damages and alterations. Fully protect your Return item with bubble wrap, packing peanuts, tissue, etc. and enclose in a size-appropriate box.

Affix the return label provided and ship to:

Qplash returns

2930 Vail Ave

Commerce, CA 90040

We will apply your refund to the original form of payment within 5 - 7 business days of receipt. Should you have any questions, please e-mail us at Info@qplash.com

EXCHANGES:

We do not offer exchanges, but if you would like to purchase an item in lieu of what you originally bought, please return the item, using the return steps above, and simply place a new order for the item that you would like. A refund from the return will be applied towards the new purchase.

INCORRECT OR DAMAGED ITEM

If we have shipped the incorrect order or defective item, please email info@Qplash.com with the subject heading of ONLINE ORDER: INCORRECT ITEM (or) DEFECTIVE ITEM, detailing what is incorrect or defective along with a picture of the piece. They will provide further instructions on how to return. Please e-mail us and return the incorrect or defective item within 45 days of the received date.

If you have any questions on the above, please send us an email at info@Qplash.com and we will reply to your inquiry promptly. Please note that at this time, our customer service team is only accessible through emails. Our office hours are Monday through Friday, from 9 am – 5 pm. Thank you for your patience!